Refund & Return Policy

All products offered by INKVAULT—including Branding Suites, Merchandise & Packaging Mockups, and Vector Asset Packs across Silver, Gold, and Platinum tiers—are strictly intangible digital files delivered via instant cloud download links upon completed invoice settlement.

Due to the immediate access and non-returnable nature of downloadable digital assets, delivery is considered fully executed once download credentials or direct cloud links have been dispatched to your designated billing email.By completing your purchase, you expressly consent to immediate digital delivery and acknowledge that your right of withdrawal/cancellation is limited once download access is provided, except as outlined in our 14-Day Technical Review Window

Because digital items cannot be physically recovered once transmitted, INKVAULT maintains a strict policy regarding refunds. We evaluate refund requests on a limited case-by-case basis under the following explicit criteria:

• Major Technical Defect: The asset file is demonstrably corrupted, missing critical layers/source files advertised in the tier manifest, and our studio support team is unable to provide a functional replacement within 48 business hours.

• Duplicate Invoice Billing: You were inadvertently billed more than once for the same approved invoice order number.

• Non-Delivery of Access: The cloud download link failed to generate or arrive within 24 hours of verified payment clearance, and you contacted support prior to file access.

Refund requests will be denied under the following standard circumstances:

• Change of mind, project cancellation, or client direction shifts after the invoice is settled and files are accessed.

• Software incompatibility arising from failure to check specified minimum requirements (e.g., specific Adobe CC, Figma, or Blender versions listed on product sheets).

• Lack of technical proficiency or skill required to edit template files, vector paths, or smart object mockups.

• Claims submitted after the standard 14-day evaluation window from the timestamp of original invoice payment.

To request an evaluation of a damaged or missing asset, submit a formal request to our client desk within 14 calendar days of your invoice date. Please provide your Invoice Number, licensed tier, and a detailed description with screenshots of the technical failure.

Our technical studio team reviews requests within 2 business days. If approved, refunds are credited directly to the original payment method through our processor within 5–10 business days.To submit a request, contact our Client Support Desk at: support@inkvault.media